Mediation Request

Host Family Mediation Request

As a host family, you may have some issues in working with your Au Pair. We advise you to have an open conversation with the Au Pair about her behavior, house rules, weekly schedule, hours of work and holidays. If you are still unable to resolve these issues after talking with the Au Pair, notice a change in the Au Pair’s behavior or notice any changes that are out of the normal, please contact us and send a Mediation Request in writing. You may also contact us if you have any feedbacks about the agency directly.

Please contact us for any feedback about the agency directly.

Host Family Complaint Procedure

How would you like to proceed further?

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In serious cases, e.g., abuse or exploitation, you may contact the Dutch Aliens Police directly or call the special reporting point for Au Pairs at 06 10 82 35 94