Host Family Complaint Procedure
As a Host Family, you may have some issues in working with an Au Pair. We advise you to have an open conversation with the Au Pair about her behaviour, house rules, weekly schedule, hours of work and holidays. We would like to hear from you if have had a talk and is still unable to solve the issues. If you notice a behaviour change or any changes that are out of the normal, please do not hesitate to contact us. Kindly send us the complaint in writing.
Please contact us for any feedback about the agency directly.
In serious cases, e.g. abuse or exploitation, you can contact the Dutch Aliens Police directly or call the special reporting point for au pairs on 06 10 82 35 94